Vacation Rental Emergencies: How to Handle Them

Some emergencies, like natural disasters, are bigger than any individual preparedness could handle. However, others, like plumbing emergencies, are well within the property owner’s ability to prepare adequately and manage a favorable outcome. Vacation rental emergencies can strike anytime, demanding a ready strategy for effective response.

Whether you live close to your rental properties or far away, your level of preparedness and existing strategies can be the difference between swift response and disaster. Here are three effective strategies to manage vacation rental emergencies for a comfortable tenant stay.

Brief Your Tenants What They Should Do During an Emergency

As you brief your tenants on the residential regulations they’ll follow during move-in, inform them about the several emergencies they can encounter while staying on your property. Letting them know in advance what to expect can help reduce the number of emergencies that occur and resolve them as soon as possible if they occur.

Since you understand your property’s vulnerability more than anyone else, you can compile the right information regarding emergencies to help them know how to prepare. The information can include:

The procedures for raising a general maintenance request versus emergency requests
A detailed list of what true emergencies are
The contact lists they should use for raising emergency concerns, especially at odd night hours.

You may also add information on how they can handle emergencies while waiting for help. Share tips on resetting beakers and turning off the main water line to your property before an emergency plumbing repair team arrives.

Keep a Copy of Contact Lists for Yourself

While providing your tenants with a contact list to call during an emergency is important, you also need a list of vendors to call during an emergency. This is especially important if you’re not already enlisting the services of a property management company. A property management company always maintains a list of reliable crew they can contact on your behalf in case of an emergency, relieving you of the stress of making calls.

Alternatively, they can offer a list of approved vendors you can call so you don’t have to try and test several options yourself. Having your contact list on standby can be handy in responding to emergency calls whenever they come. Only ensure your list has some reliable companies you can count on.

Maintain Active Contact with Your Guests

Once your guests alert you of an emergency, it’s best to maintain an active line of contact with them until the issue is resolved. Let them know they have you available throughout the process, and keep reassuring them of their safety and well-being. While an issue might seem light to you, especially because you’ve successfully handled similar issues before, guests might not share similar experiences and might feel frightened or concerned.

Keeping them reassured of their safety can help prevent rushed decisions that can lead to personal harm or property damage. Also, you need them to be calm so they can help arrest the situation before the professionals get there to render help.

Whether you’re a new property owner or an experienced one looking for better property management strategies, these three tips can help you succeed. Emergencies can catch you off-guard, but with effective preparedness, you can attend to your tenant’s needs faster and more effectively.

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