Hello World! Welcome Friends! It’s always best to gather as much information as possible before choosing any service. This includes when you’re looking for the right removal company. By asking questions, you can ensure you have all the information you need to make a smart decision.
Take a look at these top 10 questions that can help you assess a removal company before you decide if it’s the right one for you.
1. Which Areas Does the Company Serve?
You obviously want a removal company that will serve your area. This includes where they can collect your stuff and where they can take it. If you live in London, it is essential to find a removal company that works near you, as their commuting times can become a problem, an added cost, and an extra level of concern when you are moving homes. For example, if you live in South London, it is recommended that you find a South London removals company. And this is even more important for long-distance and international moves.
2. What Removal Services and Vehicles are Available?
Get a good idea of the company’s services and vehicle options. They might offer specific services, such as apartment removals or moving heavy items. They can also offer additional services, including packing and unpacking. A range of van sizes will mean they can be flexible with their prices.
3. Will They Carry Out an In-Person Survey?
An on-site survey allows removal companies to examine the property and what needs to be moved. This allows them to make a plan and ensure they can complete the job. Not all companies offer this, but those that do will need to arrange a time to visit your home.
4. Is There Anything They Won’t Move?
Many removal companies have restrictions on what they can and can’t move. This could be due to insurance reasons or health and safety. For example, they might not move very heavy or valuable items such as pianos. They might also be unable to move materials such as paint, which could be hazardous to transport.
5. Does the Company Offer Packing Materials?
It’s really convenient if the removal company offers materials such as boxes, tape, and bubble wrap. They might sell them, or they could even include them in the cost of their usual services. Check if they can provide these materials so you’ll know whether you need to buy more.
6. What Insurance Do They Have?
Insurance is vital for your chosen removal company. You need to know that if anything happens to your possessions, the company’s insurance will cover any damages. Similarly, if you don’t receive the service you were promised, you might want to consider making a claim for compensation. Ask about the company’s insurance and how it will protect you.
7. What’s Your Cancellation Policy?
Sometimes, things go wrong, or you change your mind. If you have to cancel the moving service, perhaps because you can’t move on the day you originally planned, what options will you have with the removal company? Make sure you know their cancellation policy so that you’re ready to face any potential losses and know your rights.
8. What Is Included in the Quote?
Collecting quotes from a few different companies is smart. But to compare them properly, you need to know what’s included in the quote a company gives you. This can differ slightly with each company, with some including certain expenses in their main quoting and some adding them on later. Ask for a breakdown of costs to get a clear picture.
9. How Does Payment Work?
As well as knowing the costs, you also want to know how payment works. When are you expected to pay? Is there a deposit? What payment options are available? A convenient way to pay can make it easier to arrange the removal services you need. You might prefer to pay online or over the phone, or you might like the option to pay in person using cash or card.
10. Are They Members of Any Professional or Regulatory Bodies?
It’s not compulsory for removal companies to be a member of any regulatory bodies, but it’s a good sign if they are. These organizations typically have certain requirements for their members, holding them to high standards. Membership can reassure you that the company operates ethically and delivers its services as promised.
Don’t be afraid to ask questions when you’re choosing a removal company. They expect to answer any questions that potential customers might have. It’s helpful to gather as much information as you can so you can compare your options and choose the best one to suit your requirements during your move.
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